1. Refund Timeframe: Customers have 14 days from the date of purchase to request a refund

2. Eligibility for Return: To be eligible for a return, the item must be unused and in the same condition as received. It should also be in its original packaging.

3. Packaging Requirement: The merchandise being returned must be in its original packaging, including all the original items that came with it. If the original packaging is not available, customers should use appropriate replacement packaging to ensure the item is well protected.

4. Return Address: The return address will be provided on the return label. It might vary depending on the product.

5. Proof of Purchase: A receipt or proof of purchase is required to complete a return.

6. Promotional Sale Purchases: Purchases made during promotional sales are generally non-refundable unless there’s a manufacturer defect.

7. Refund Process: After receiving and inspecting the returned item, the customer will receive an email notification of the refund. The refund will be processed within 3 days and credited to the original method of payment.

If you’re looking for advice or assistance related to this policy or any other matter, feel free to ask!